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CAREER OPPORTUNITIES, MASSACHUSETTS/NEW HAMPSHIRE CHAPTER

Program Manager, Helpline and Care Consultation [CLICK TO EXPAND]

Full-time role based in Waltham, Massachusetts

Overview

The mission of the Alzheimer’s Association, Massachusetts/New Hampshire Chapter is to eliminate Alzheimer’s disease through the advancement of research, to provide and enhance care and support for all affected, and to reduce the risk of dementia through the promotion of brain health. Founded in 1980, the Association operates out of its main office in Waltham, MA, with regional offices in Springfield, Worcester, and Raynham, MA, as well as Bedford, NH. The MA/NH Chapter is a founding chapter of the national Alzheimer’s Association.

General Statement of Responsibilities

Reporting to the Director of Family Services, the Program Manager, Helpline & Care Consultation is responsible for the chapter-wide delivery of the 24/7 Helpline  and Care Consultation programs of the Massachusetts-New Hampshire Chapter.  This role is the primary contact with the Home Office Contact Center and is responsible for the management all Helpline follow up completed by the Chapter.  This role is also oversees all Care Consultation provided by Chapter staff as part of Helpline, Dementia Care Coordination and other direct referral programs.

The Association’s 24/7 Helpline is a core service and a gateway to most of the Chapter’s programs and services.  Care Consultation is a core service that helps family caregivers identify, prioritize and implement the steps that help them take more control of their situations. As a volunteer driven organization, all staff are expected to recruit, cultivate, support and manage volunteer relationships to advance the mission of the Alzheimer’s Association. Occasional evening and weekend work required, including the ability to provide one’s own transportation throughout the two states.

Core Job Responsibilities

  • Manage the delivery of the Helpline and care consultation by
    • Training, supervising and supporting staff and volunteers who triage Helpline calls to the Home Office Contact Center, providing follow assigned by the Contact Center, and delivering care consultation services.
    • Ensuring the daily operation of the 24/7 Helpline at the Chapter during business hours, including triaging requests from Contact Center and coordination with the Contact Center on crisis and assignment of care consultations and review of quality of 24/7 Helpline provided by the Home Office Contact Center.
    • Ensuring that all documentation and interaction with constituents meets the Helpline standards.
    • Developing tools and systems for consistent, effective and efficient care consultations in accordance with standards set forth by the Home Office.
    • Developing and overseeing volunteer program to meet the needs of the 24/7 Helpline, Dementia Care Coordination Program and other direct referral programs.
    • Providing clinical and administrative supervision for Helpline agents and Care Consultants.
  • Maintain and develop the collection of educational materials, both online and written, for Helpline callers by:
    • In collaboration with the operations team, reviewing and updating local resources as maintained in the Community Resource Finder and the chapter’s library of printed materials
    • Identifying need for and creating and/or assembling written and online materials to educate Helpline callers
  • Manage the local delivery of the Medic Alert + Safe Return program by
    • Responding to all missing and found reports
    • Developing protocols and provide training for clinical team and other staff on response to missing and found cases
    • Collaborating with national office and Medic Alert + Safe Return for ongoing improvement of this service as needed
  • Provide education, guidance and support to families on issues related to Alzheimer’s disease in person, phone and/or email, as needed, including  timely:
    • Responding to Helpline calls and emails and requests for follow up from the Contact Center
    • Providing Care Consultations, including individualized care plans as follow-up to all Level 2 Care Consultations

Key Educational/Professional Requirements

  • Master’s degree in social work, public health, gerontology, psychology, or related field with at least two years of direct aging and/or dementia experience
  • Experience with crisis and risk assessment
  • Minimum of two years’ supervisor experience
  • Customer service and/or call center experience preferred
  • Current State Licensure for social work, counseling or related field preferred
  • Proficiency in Microsoft Office and Google Apps
  • Demonstrated success managing volunteer-led programs, with experience in recruitment, training, engagement, supervision and evaluation of volunteers.  

Key Professional Attributes

  • Excellent interpersonal and verbal/written communication skills
  • Strong organizational skills and proficiency in maintaining systems and procedures
  • Ability to analyze information and make timely, appropriate decisions
  • Ability to work with diverse populations
  • Customer service and/or call center experience

TO APPLY, PLEASE CLICK HERE!

Competitive compensation and benefits are provided.

The Alzheimer’s Association welcomes all qualified applicants. We are an equal opportunity employer committed to diversity in the workplace.

 

Bilingual Memory Specialist (Spanish/English) [CLICK TO EXPAND]

Full-time role based in Waltham, Massachusetts

Overview

The mission of the Alzheimer’s Association, Massachusetts/New Hampshire Chapter is to eliminate Alzheimer’s disease through the advancement of research, to provide and enhance care and support for all affected, and to reduce the risk of dementia through the promotion of brain health. Founded in 1980, the Association operates out of its main office in Waltham, MA, with regional offices in Springfield, Worcester, and Raynham, MA, as well as Bedford NH. The MA/NH Chapter is a founding chapter of the national Alzheimer’s Association.

Reporting to the Program Manager; Dementia Care Coordination and Direct Referral, the Memory Specialist is part of the Family Services team and provides care consultation to families living with Alzheimer’s disease and other dementias.  Care Consultation helps families develop an understanding of a dementia diagnosis, creates a plan to support the person living with memory loss, identifies available resources and develops strategies for best possible symptom management and communication.  Care Consultations may be provided by phone and/or in-person at one of the MA/NH Chapter offices.   Memory Specialists’ main source for referral is from partnering healthcare systems or insurers participating in the Dementia Care Coordination Program.   The goal of this project is to partner with healthcare organizations to connect their patients and families with the Alzheimer’s Association as soon as possible to ensure they receive the support necessary to navigate a dementia diagnosis. As a volunteer driven organization, all staff are expected to recruit, cultivate, support and manage volunteer relationships to advance the mission of the Alzheimer’s Association. This position is funded via a grant of three years’ duration.

Core Job Responsibilities:

  • Provide education, guidance and support to families on issues related to Alzheimer’s disease in person, phone and/or email, as needed, including providing timely:
    • Documenting to detail constituent information and consultation provided in Personify, Association’s confidential CRM (constituent relationship management) system in order to assure accurate measure for the Association’s Programs & Services  
    • Writing individualized care plans, as follow-up to all Level 2 Care Consultations
    • Preparing written feedback form to referring healthcare providers, when indicated
    • Following up with constituent, when indicated
  • Remain knowledgeable and current in information related to Alzheimer’s disease and related dementias, as well as national, state and local initiatives that affect the targeted population
  • Support the broader services offered through the Family Services Department that comprise the overall family care effort, including:
    • Supporting Helpline program by providing Information & Referral level of service for those constituent who may not require a Care Consultation
    • Assisting with training for future Family Services volunteers and staff
    • Assisting Helpline and Family Services Volunteers
    • Collaborating with Operations Department and additional Family Services Department staff in maintenance community-based resource information
    • Delivering family education programs and support groups upon request
  • Provide the following support for the Dementia Care Coordination Program by being responsible assigned partnerships are:
    • Maintaining referral numbers through Personify data entry and tracking
    • Assisting in data collection for outcomes evaluations
    • Communicating issues with partnerships with Manager, Dementia Care Coordination
    • Remaining available for relationship building and education for primary partners as needed/requested

Key Educational/Professional Requirements

  • Bachelor’s Degree in social work, counseling or related field preferred, with experience in field of aging or dementia, or bachelor’s degree in unrelated field with at least two years’ of direct aging and/or dementia experience, or equivalent social services/dementia-related experience. State Social work licensure, Certified Dementia Practitioner certification, Master’s degree in social work, preferred
  • Must be bilingual – English and Spanish
  • Excellent interpersonal and verbal/written communication skills
  • Demonstrated success working in volunteer-led programs, with experience in recruitment, training, engagement, and supervision of volunteers
  • Strong organization skills and proficiency in maintaining systems and procedures
  • Proficiency in Microsoft Office and Google Apps
  • Ability to analyze information and make timely, appropriate decisions
  • Appreciation of cultural and ethnic diversity, especially with respect to working with underserved communities
  • Experience with crisis and risk assessment preferred
  • Experience with CRM system software preferred

This position description in no way states or implies that these are the only duties to be performed by the jobholder. S/he will be required to follow any other duties as requested by his/her supervisor or manager. This is not meant to be an exhaustive list of job duties. Essential job functions may change when necessary.

Competitive salary and benefits provided.

TO APPLY, PLEASE CLICK HERE!

The Alzheimer’s Association welcomes all qualified applicants. We are an equal opportunity employer committed to diversity in the workplace.

 

Development Officer, Ride to End Alzheimer's [CLICK TO EXPAND]

Full-time role based in Waltham, Massachusetts

Overview

The mission of the Alzheimer’s Association, Massachusetts/New Hampshire Chapter is to eliminate Alzheimer’s disease through the advancement of research, to provide and enhance care and support for all affected, and to reduce the risk of dementia through the promotion of brain health. We are a Non-Profit Times’ “Best Places To Work For” for eight years running. The Walk to End Alzheimer’s event is the third largest peer-to-peer Development event in the country, and our Ride to End Alzheimer’s is one of the largest in the country. We are a large and comprehensive Development team, so there is plenty of room to grow with us! Join our growing team as we pursue our ultimate vision: a world without Alzheimer’s disease!

General Statement of Responsibilities

Reporting to the Director of Special Events, this Development Officer plays a key role in implementing and achieving the goals of the Alzheimer’s Association through event fundraising programs.  This includes the Run Tri Ride to End Alzheimer’s athletic and Walk to End Alzheimer’s fundraising programs, specifically managing the volunteer and financial goals of the Ride to End Alzheimer’s.  Occasional evening and weekend work required, as well as ability to travel to meetings in the Chapter regions.

Core Job Responsibilities

Ride to End Alzheimer’s (under supervision of Director, Special Events)

  • As the key staff member for the Ride to End Alzheimer’s, ensure that team participation, corporate and individual financial goals are successfully met
  • Recruit, train and motivate (1) skilled volunteers to serve on the several event committees and (2) a cadre of 200+ volunteers to coordinate a safe and meaningful day of event experience for constituents, while delivering on the goals for the Ride to End Alzheimer’s event and other development activities
  • Manage the Ride activities, including:
    • Creating budget, work plans, job descriptions, and timelines
    • Attaining and negotiating with vendors as needed
    • Producing weekly benchmarking reports for Run Tri Ride and other programs
    • Creating marketing and recruitment activities
  • Build holistic relationships and secure sponsorship revenue from corporations and cultivate other beneficial relationships with potential donors
  • Participate in growth and engagement of the Ride to End Alzheimer’s including:
    • Recruiting and subsequently coaching new Riders to increase participation and maximize fundraising
    • Retaining and subsequent coaching of past Riders to increase participation and maximize fundraising
    • Participating in networking and community engagement events to obtain new corporate , volunteer, and rider relationships

Education/Professional Requirements

  • Bachelor’s Degree preferred, or equivalent experience in fundraising
  • Three years’ related experience with proven success in development, marketing, special event fundraising or related activities, including strong volunteer management experience
  • Two years’ experience with fundraising software, preferably Raiser’s Edge, and donor database applications; desktop publishing and online giving software (e.g., Convio) a plus

Key Professional Attributes

  • Superior self-management skills, as independent initiative and ability to collaborate are essential
  • Deadline driven, incorporating effective planning and time management strategies that support collaborative delivery of results
  • Ability to build effective relationship networks (inside and outside the Association), including supporting others to work enthusiastically towards common objectives
  • Highly collaborative and team focused, as much of the delivery of results requires influencing other without “reporting -authority”
  • Effective verbal and written communication skills, reflecting an understanding of the appropriate use of communication technologies and an appreciation that each audience requires its own approach
  • Appreciation of cultural and ethnic diversity, especially with respect to outreach to underserved communities

Competitive Salary and Benefits provided.

TO APPLY, PLEASE CLICK HERE!

The Alzheimer’s Association welcomes all qualified applicants. We are an equal opportunity employer committed to diversity in the workplace.

 

Development Officer, Greater Boston (Corporate Relations Focus) [CLICK TO EXPAND]

Full-time role based in Waltham, Massachusetts

Overview

The mission of the Alzheimer’s Association, Massachusetts/New Hampshire Chapter is to eliminate Alzheimer’s disease through the advancement of research, to provide and enhance care and support for all affected, and to reduce the risk of dementia through the promotion of brain health.  Founded in 1980, the Association operates out of its main office in Waltham, MA, with regional offices in Springfield, Worcester, and Raynham, MA, as well as Bedford NH.  

We are a Non-Profit Times’ “Best Places To Work For” for eight years running. The Walk to End Alzheimer’s event is the third largest peer-to-peer Development event in the country, and our Boston Walk is one of the top five Walks in the country. We are a large and comprehensive Development team, so there is plenty of room to grow with us! Join our growing team as we pursue our ultimate vision: a world without Alzheimer’s disease!

General Statement of Responsibilities

Reporting to the Senior Development Officer of the Greater Boston Walk, this Development Officer plays a key role implementing programming and achieving the goals of the Alzheimer’s Association through various outreach and fundraising activities for the Greater Boston Walk to End Alzheimer’s.  This is a key fundraising event for the Association, representing approximately $1,500,000+ of revenue, and therefore, requires a seasoned professional with demonstrated success delivering on revenue goals. This Development Officer will be responsible for building new corporate relationships and managing an executive level volunteer committee focused on corporate outreach.  This position will have a goal of raising $500,000 in corporate team fundraising and sponsorship towards the overall walk goal.  This position will also be responsible for managing YoungProfessionALZ/RivAlz, the Association’s young professionals group.  As a volunteer driven organization, all staff are expected to recruit, cultivate, support and manage volunteer relationships to advance the mission of the Alzheimer’s Association. This position is based at the Waltham, MA office, and must be able to travel throughout the region and chapter.  Occasional evening and weekend work is required.

Core Job Responsibilities

  • As the Development Officer for the Greater Boston Walk to End Alzheimer’s, ensure that corporate team participation and financial goals are successfully met
  • Serve as staff liaison to the Greater Boston Walk Executive Leadership Committee. Recruit, train, and motivate committee members
  • Research companies, prepare proposals, solicit and steward companies for the Walk to End Alzheimer’s. Build holistic relationships and secure sponsorship revenue from corporations in the Greater Boston market
  • Oversee the recruitment and cultivation of walk participants to maximize team fundraising, including a portfolio of the top corporate accounts
  • Represent the Alzheimer’s Association and make presentations at corporate and community events
  • Serve as the staff liaison to the YoungProfessionALZ group and oversee YoungProfessionALZ events, including RivAlz
  • Secure sponsorship for Map through the Maze, our annual professional education conference

Education/Professional Requirements

  • Bachelor’s Degree preferred, or equivalent experience in fundraising
  • Five years’ related experience with proven success in development, marketing, special event fundraising or related activities
  • Demonstrated success managing volunteer-led programs, with experience in recruitment, training, engagement, supervision and evaluation of volunteers
  • Three years’ experience with fundraising software, preferably Raiser’s Edge, and donor database applications; desktop publishing and online giving software (e.g., Convio) a plus

Key Professional Attributes

  • Sales driven mentality with the confidence to make the $10,000+ sponsorship ask
  • Superior self-management skills, as independent initiative and ability to collaborate are essential
  • Deadline driven, incorporating effective planning and time management strategies that support collaborative delivery of results
  • Ability to build effective relationship networks (inside and outside the Association), including supporting others to work enthusiastically towards common objectives
  • Highly collaborative and team focused, as much of the delivery of results requires influencing other without “reporting authority”
  • Effective verbal and written communication skills, reflecting an understanding of the appropriate use of communication technologies and an appreciation that each audience requires its own approach
  • Appreciation of cultural and ethnic diversity, especially with respect to outreach to underserved communities

Competitive Salary and Benefits provided

TO APPLY, PLEASE CLICK HERE!

Or send resume to:

Alzheimer’s Association

309 Waverley Oaks Road

Waltham, MA 02452

Family Support Volunteer Program Coordinator [CLICK TO EXPAND]

Full-time role based in Waltham, Massachusetts

Overview

The mission of the Alzheimer’s Association, Massachusetts/New Hampshire Chapter is to eliminate Alzheimer’s disease through the advancement of research, to provide and enhance care and support for all affected, and to reduce the risk of dementia through the promotion of brain health. Founded in 1980, the Association operates out of its main office in Waltham, MA, with regional offices in Springfield, Worcester, and Raynham, MA, as well as Bedford, NH. The MA/NH Chapter is a founding chapter of the national Alzheimer’s Association.

General Statement of Responsibilities

Reporting to the Senior Manager of Outreach and Central MA, this Coordinator is responsible for the creation and coordination the Family Support Volunteer (FSV) Program. The Coordinator will oversee the recruitment, onboarding, training and coordination of the volunteers. They will work collaboratively with the Volunteer department as well as the Community Engagement staff and will also work closely with the Dementia Friendly Massachusetts Initiative and MCOA. There will be a specific focus on recruiting diverse volunteers to support the work.  In addition, this person works closely with their volunteers to identify within the ranks the volunteers who may become active as advocates, support public policy advocacy and participate in the Walk to End Alzheimer’s, as well as other volunteer opportunities in partner ACL agencies. As a volunteer driven organization, all staff are expected to recruit, cultivate, support and manage volunteer relationships to advance the mission of the Alzheimer’s Association. Occasional evening and weekend work required, as well as an ability to travel throughout the two-state Chapter. This position is a federally grant funded 2.5 year position.

Core Job Responsibilities

  • Recruit, onboard, and coordinate over 200 volunteers throughout the Chapter by:
      • Creating/maintaining volunteer management systems
      • Assisting with training/onboarding all FSVs
      • Helping create a Performance Management System
      • Managing reporting data for grants
      • Working collaboratively with Volunteer Department and Community Engagement team, as well as MCOA and Dementia Friendly Massachusetts
  • Recruit, and support  FSVs in diverse communities , including faith based groups by:
      • Working collaboratively with Diversity Outreach team to find FSVs in culturally diverse areas
      • Assist with identifying the needs and  development of culturally appropriate written materials
  • Raise community awareness about Alzheimer’s and related dementias, including:
      • Attending grassroots Dementia Friendly Community initiatives, networking meetings and Alzheimer’s Partnerships
      • Ensuring the FSVs have a firm understanding of the Alzheimer’s Association mission and key messaging to promote Programs and Services in local communities
  • Collaborate with Association departments, such as advocacy and development to identify cross-pollination opportunities for all volunteers who support the Association’s mission pillars, in particular, Walk to End Alzheimer’s

Key Educational/Professional Requirements

  • Bachelor’s Degree required, Master’s Degree preferred or equivalent work experience in human services, gerontology, social work or a related field
  • Three years’ experience in Volunteer Management, community outreach and education, working with people with Alzheimer’s and their family care partners, preferred
  • One year’s demonstrated computer literacy: windows environment, the Internet with email and web-based communication
  • Demonstrated success managing volunteer-led programs, with experience in recruitment, training, engagement, supervision and evaluation of volunteers
  • Bilingual Spanish and English preferred

Key Professional Attributes

  • Superior self-management skills, as independent initiative and ability to collaborate are essential
  • Ability to build effective relationship networks (inside and outside the Association), including supporting others to enthusiastically work towards common objectives
  • Effective verbal and written communication skills, reflecting an understanding of the appropriate use of communication technologies and an appreciation that each audience requires its own approach
  • Excellent presentation and facilitation skills that reflect an understanding of different learning modalities, group process, and cultural diversity
  • Ability to work cooperatively with a variety of people from varying backgrounds
  • Willingness and ability to travel across MA/NH regularly
  • Ability to lift up to 35 pounds

TO APPLY, PLEASE CLICK HERE

Competitive compensation and benefits are provided.

The Alzheimer’s Association welcomes all qualified applicants. We are an equal opportunity employer committed to diversity in the workplace.

 

Development Assistant, Corporate Initiatives & Special Events [CLICK TO EXPAND]

Full-time role based in Waltham, Massachusetts

Overview

The mission of the Alzheimer’s Association, Massachusetts/New Hampshire Chapter is to eliminate Alzheimer’s disease through the advancement of research, to provide and enhance care and support for all affected, and to reduce the risk of dementia through the promotion of brain health. Founded in 1980, the Association operates out of its main office in Waltham, MA, with regional offices in Springfield, Worcester, and Raynham, MA, as well as Bedford, NH.  

General Statement of Responsibilities

Our many faceted Development team is seeking an active learner willing and able to make our yearly cycle of events go around with top notch administrative and communications skills! Reporting to the Development Director, Corporate Initiatives and Foundation Relations, this role supports the work of the Corporate Initiatives team, and also supports the Director, Special Events and our The Longest Day and Team End Alz events. As a volunteer driven organization, all staff are expected to recruit, cultivate, support and manage volunteer relationships to advance the mission of the Alzheimer’s Association. Occasional evening and weekend work required, as well as ability to travel to programs and meetings throughout Massachusetts and New Hampshire.

Core Job Responsibilities 

  • Provide basic administrative support for Development team, including:
    • Assisting with office and telephone coverage when necessary
    • Performing routine clerical functions, such as copying, typing and filing
    • Creating merged mailing lists and email lists
    • Ordering materials and working with vendors
    • Preparing documents for meetings
    • Taking and distributing meeting agendas and minutes
  • Deliver specialized functions to the Corporate Initiatives and Special Events teams by:
    • Monitoring sponsor payment and pledges
    • Tracking sponsor benefits for events (Hope on the Harbor, Walk, Run Tri Ride)
    • Supporting the various volunteer Committees with materials
    • Conducting online research regarding donor inquires and concerns
    • Researching new corporate/business team opportunities
    • Placing welcome calls to new registrants
    • Attending informational “tabling” events
    • Filing applications, etc., including for on-line support
    • Overseeing volunteer in-house activities
    • Updating/monitoring Raiser’s Edge, Convio, Image Silo and Sphere
  • Coordinate implementation of events, including:
    • Assisting in the preparation of  event materials, reports, forms and correspondence
    • Providing logistical help with events, including preparing packets and marketing pieces
    • Updating websites in collaboration with our Communications team
    • Preparing written collateral in collaboration with our Communications team
    • Overseeing logistics, registration and set-up
    • Working with select sponsors
    • Arranging food and beverage services
    • Overseeing volunteer participation
    • Performing other diverse duties as assigned

Key Educational/Professional Requirements

  • Bachelor’s degree required
  • Two years’ office administrative experience
  • Two years’ experience with Microsoft Office, including Word, Excel and Outlook
  • Demonstrated success with volunteer-led programs, with experience in recruitment, training, engagement, and evaluation of volunteers.  
  • One years’ experience with databases such as Filemaker Pro and Raiser’s Edge is preferred 

Key Professional Attributes

  • Professional personal demeanor and presence, recognizing role as the initial “face and voice” of the Association
  • Punctuality with an appreciation of the impact of effective coverage to the success of the Association
  • Superior self-management skills, as independent initiative and ability to collaborate are essential
  • Deadline driven, incorporating effective planning and time management strategies that support collaborative delivery of results
  • Ability to multitask in a fast-paced environment, since efficient use of time and flexibility are requisites to meeting the high level of support demand
  • Ability to lift 35 pounds

Competitive Salary and Benefits provided.

TO APPLY, PLEASE CLICK HERE!

The Alzheimer’s Association welcomes all qualified applicants. We are an equal opportunity employer committed to diversity in the workplace.

 

You may view our current Volunteer opportunities by clicking here.

You may view Alzheimer’s Association employment opportunities in other states by clicking here.

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