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CAREER OPPORTUNITIES, MASSACHUSETTS/NEW HAMPSHIRE CHAPTER

Bilingual Memory Specialist (Spanish/English) [CLICK TO EXPAND]

Full-time role based in Waltham, Massachusetts

Overview

The mission of the Alzheimer’s Association, Massachusetts/New Hampshire Chapter is to eliminate Alzheimer’s disease through the advancement of research, to provide and enhance care and support for all affected, and to reduce the risk of dementia through the promotion of brain health. Founded in 1980, the Association operates out of its main office in Waltham, MA, with regional offices in Springfield, Worcester, and Raynham, MA, as well as Bedford NH. The MA/NH Chapter is a founding chapter of the national Alzheimer’s Association.

Reporting to the Program Manager; Dementia Care Coordination and Direct Referral, the Memory Specialist is part of the Family Services team and provides care consultation to families living with Alzheimer’s disease and other dementias.  Care Consultation helps families develop an understanding of a dementia diagnosis, creates a plan to support the person living with memory loss, identifies available resources and develops strategies for best possible symptom management and communication.  Care Consultations may be provided by phone and/or in-person at one of the MA/NH Chapter offices.   Memory Specialists’ main source for referral is from partnering healthcare systems or insurers participating in the Dementia Care Coordination Program.   The goal of this project is to partner with healthcare organizations to connect their patients and families with the Alzheimer’s Association as soon as possible to ensure they receive the support necessary to navigate a dementia diagnosis. As a volunteer driven organization, all staff are expected to recruit, cultivate, support and manage volunteer relationships to advance the mission of the Alzheimer’s Association. This position is funded via a grant of three years’ duration.

Core Job Responsibilities:

  • Provide education, guidance and support to families on issues related to Alzheimer’s disease in person, phone and/or email, as needed, including providing timely:
    • Documenting to detail constituent information and consultation provided in Personify, Association’s confidential CRM (constituent relationship management) system in order to assure accurate measure for the Association’s Programs & Services  
    • Writing individualized care plans, as follow-up to all Level 2 Care Consultations
    • Preparing written feedback form to referring healthcare providers, when indicated
    • Following up with constituent, when indicated
  • Remain knowledgeable and current in information related to Alzheimer’s disease and related dementias, as well as national, state and local initiatives that affect the targeted population
  • Support the broader services offered through the Family Services Department that comprise the overall family care effort, including:
    • Supporting Helpline program by providing Information & Referral level of service for those constituent who may not require a Care Consultation
    • Assisting with training for future Family Services volunteers and staff
    • Assisting Helpline and Family Services Volunteers
    • Collaborating with Operations Department and additional Family Services Department staff in maintenance community-based resource information
    • Delivering family education programs and support groups upon request
  • Provide the following support for the Dementia Care Coordination Program by being responsible assigned partnerships are:
    • Maintaining referral numbers through Personify data entry and tracking
    • Assisting in data collection for outcomes evaluations
    • Communicating issues with partnerships with Manager, Dementia Care Coordination
    • Remaining available for relationship building and education for primary partners as needed/requested

Key Educational/Professional Requirements

  • Bachelor’s Degree in social work, counseling or related field preferred, with experience in field of aging or dementia, or bachelor’s degree in unrelated field with at least two years’ of direct aging and/or dementia experience, or equivalent social services/dementia-related experience. State Social work licensure, Certified Dementia Practitioner certification, Master’s degree in social work, preferred
  • Must be bilingual – English and Spanish
  • Excellent interpersonal and verbal/written communication skills
  • Demonstrated success working in volunteer-led programs, with experience in recruitment, training, engagement, and supervision of volunteers
  • Strong organization skills and proficiency in maintaining systems and procedures
  • Proficiency in Microsoft Office and Google Apps
  • Ability to analyze information and make timely, appropriate decisions
  • Appreciation of cultural and ethnic diversity, especially with respect to working with underserved communities
  • Experience with crisis and risk assessment preferred
  • Experience with CRM system software preferred

This position description in no way states or implies that these are the only duties to be performed by the jobholder. S/he will be required to follow any other duties as requested by his/her supervisor or manager. This is not meant to be an exhaustive list of job duties. Essential job functions may change when necessary.

Competitive salary and benefits provided.

TO APPLY, PLEASE CLICK HERE!

The Alzheimer’s Association welcomes all qualified applicants. We are an equal opportunity employer committed to diversity in the workplace.

 

FAMILY SERVICES ASSOCIATE [CLICK TO EXPAND]

Full-time role based in Waltham, Massachusetts

Overview

The mission of the Alzheimer’s Association, Massachusetts/New Hampshire Chapter is to eliminate Alzheimer’s disease through the advancement of research, to provide and enhance care and support for all affected, and to reduce the risk of dementia through the promotion of brain health.  Founded in 1980, the Association operates out of its main office in Waltham, MA, with regional offices in Springfield, Worcester, and Raynham, MA, as well as Bedford, NH.  The MA/NH Chapter is a founding chapter of the national Alzheimer’s Association.

General Statement of Responsibilities

Reporting to the Helpline Manager, the Family Services Associate is an integral part of the Family Services team and is responsible for providing information and referral to constituents through the Helpline, Direct Referral and Dementia Care Coordination programs, including providing disease education, community-based resources, general support and scheduling in-person or phone based Care Consultation meetings.

The role will also include responsibilities to collaborate with the Operations Department for resource management. As part of developing and improving support services, the role requires proficiency in utilizing our customer relationship management database systems for documentation of all interactions. As a volunteer driven organization, all staff are expected to recruit, cultivate, support and manage volunteer relationships to advance the mission of the Alzheimer’s Association. Occasional evening and weekend work is required, as is the ability to travel throughout the two-state chapter.

Essential Job Functions

  • Review and triage all requests for follow up that come from the Contact Center at regularly scheduled times throughout the day and when critical email requests are sent.
  • Provide constituents information and referral support by phone, email and in-person during normal business hours, including:
    • Providing constituents with information and referral support including: disease education, support and Association and community based resource information to meet their needs
    • Triaging callers to Care Consultants or scheduling Care Consultations in situations that exceed the Family Services Associate’s knowledge, skills or availability
    • Responding to emails from constituents who access 24/7 Helpline and Association support services through website
    • Providing timely responses to direct referrals from physicians and other community providers
    • Call families referred by health care providers and schedule care consultation, as appropriate.
    • Manage text and email reminders for scheduled care consultations and follow up calls as well as participation in education programs and support groups
    • Documenting detailed constituent information in Personify, the Association’s CRM (constituent relationship management system) in order to assure accurate measures for Family Services programs
    • Supporting the evaluation of programs through data collection as needed
  • Collaborate with Family Services and Operation Departments in the review and update of local resources maintained in Community Resource Finder, Resource Database, internal resource listings, and in the supply of printed materials
  • Remain knowledgeable and current in information related to Alzheimer’s and related dementias, as well as national, state and local initiatives that affect the targeted population
  • Maintain awareness of Association and community based resources to share appropriate resources with constituents

Key Educational/Professional Requirements

  • Bachelor’s Degree in social work, counseling or related field preferred, with experience in field of aging or dementia, or bachelor’s degree in unrelated field with at least two years’ of direct aging and/or dementia experience, or equivalent social services/dementia-related experience
  • Excellent interpersonal and verbal/written communication skills
  • Demonstrated success working in volunteer-led programs, with experience in recruitment, training, engagement, and supervision of volunteers
  • Strong organization skills and proficiency in maintaining systems and procedures
  • Proficiency in Microsoft Office and Google Apps
  • Ability to analyze information and make timely, appropriate decisions
  • Appreciation of cultural and ethnic diversity, especially with respect to working with underserved communities
  • Customer service and/or Call Center experience preferred
  • Experience with CRM system software preferred

This position description in no way states or implies that these are the only duties to be performed by the jobholder. S/he will be required to follow any other duties as requested by his/her supervisor or manager. This is not meant to be an exhaustive list of job duties. Essential job functions may change when necessary.

 

Compensation and benefits are competitive.

TO APPLY, PLEASE CLICK HERE!

The Alzheimer’s Association welcomes all qualified applicants. We are an equal opportunity employer committed to diversity in the workplace.

 

CORPORATE MANAGER, GREATER BOSTON WALK TO END ALZHEIMER'S [CLICK TO EXPAND]

Full-time role based in Waltham, Massachusetts

Be part of the movement to end Alzheimer’s!

Right now, millions of Americans are facing the devastation of Alzheimer’s. This disease is robbing us of our finances, our families and our futures – but at the Alzheimer’s Association, we’re relentlessly working to change that by addressing the challenges in front of us with speed and without limitations or boundaries. With our network of more than 75 chapters across the country, we’re advancing world-class research, ensuring access to gold standard care and support, and attracting and engaging talented, mission-driven people who make it all happen.

The Alzheimer’s Association has been ranked as a Best Nonprofit to Work For by The Nonprofit Times nine years in a row, recognizing our leadership, competitive compensation and benefits, flexibility and mission-drive atmosphere. It takes a uniquely motivated person to be a part of our team – but that person could be you.

The mission of the Alzheimer’s Association, Massachusetts/New Hampshire Chapter is to eliminate Alzheimer’s disease through the advancement of research, to provide and enhance care and support for all affected, and to reduce the risk of dementia through the promotion of brain health.  T Association operates out of its main office in Waltham, MA, with regional offices in Springfield, Worcester, and Raynham, MA, and Bedford NH

Essential Duties and Responsibilities

Reporting to the Senior Development Officer of the Greater Boston Walk, this Corporate Manager plays a key role in implementing the Greater Boston Walk to End Alzheimer’s and meeting or exceeding goals through corporate development and executive level volunteer recruitment.  Walk to End Alzheimer’s is the fastest-growing Walk program in the country, ranking as the third-largest peer-to-peer fundraising event in the United States. This is a key fundraising event for the Association, representing approximately $1,500,000+ of revenue, and therefore, requires a polished professional with demonstrated success delivering on revenue goals. This Corporate Manager will be responsible for building new corporate relationships and managing an executive level volunteer committee focused on corporate outreach.  This position will also be responsible for managing YoungProfessionALZ/RivAlz, the Association’s young professionals group.  This position will have a goal of raising $500,000 in corporate team fundraising and sponsorship towards the overall Walk goal.  Measurable outcomes for this position include: achieving designated financial, participant and team goals, corporate solicitation, community partnerships, and increasing Walk-brand awareness and visibility in the community.  The role is based at our Waltham, MA offices, and travel throughout the region and chapter is required.  Occasional evening and weekend work is required.

 Core Job Responsibilities

  • Recruit, train, coach and manage Executive level volunteer community leaders, resulting in the attainment of revenue and team goals
  • Build relationships with key volunteers, participants, sponsors and community leaders as well as existing and new corporate partners
  • Execute plan for maximizing corporate team participation to achieve revenue goals by retaining existing teams, attracting new ones from all sectors of the business community and providing fundraising guidance and support
  • Research companies, prepare proposals, solicit and steward companies for the Walk to End Alzheimer’s. Build relationships and secure sponsorship revenue from corporations in the Greater Boston market
  • Maintain year-round relationships with corporate sponsors and constituents to ensure involvement in all relevant chapter activities and recognition opportunities
  • Ensure Walk to End Alzheimer’s standards are being followed
  • Serve as the staff liaison to the YoungProfessionALZ group and oversee YoungProfessionALZ events, including RivAlz
  • Secure sponsorship for Map through the Maze, our annual professional education conference
  • Actively participate in learning opportunities for professional growth and self-improvement

Education/Professional Requirements

  • Bachelor’s Degree preferred, or equivalent experience in fundraising
  • 5 years’ related experience with proven success in development, marketing, special event fundraising or related activities, including strong volunteer management experience
  • Demonstrated success managing volunteer-led programs, with experience in recruitment, training, engagement, supervision and evaluation of volunteers, or similar experience.  
  • 3 years’ experience with fundraising software, preferably Raiser’s Edge, and donor database applications; desktop publishing and online giving software (Convio a plus.)

Key Professional Attributes

  • Sales driven mentality with the confidence to make $10,000+ sponsorship asks
  • Superior self-management skills, as independent initiative and ability to collaborate are essential
  • Deadline driven, incorporating effective planning and time management strategies that support collaborative delivery of results
  • Ability to build effective relationship networks (inside and outside the Association), including supporting others to work enthusiastically towards common objectives
  • Highly collaborative and team focused, as much of the delivery of results requires influencing other without “reporting authority”
  • Effective verbal and written communication skills, reflecting an understanding of the appropriate use of communication technologies and an appreciation that each audience requires its own approach
  • Appreciation of cultural and ethnic diversity, especially with respect to outreach to underserved communities

Competitive Salary and Benefits provided

 

TO APPLY, PLEASE CLICK HERE!

Or send resume to:

Alzheimer’s Association

309 Waverley Oaks Road

Waltham, MA 02452

You may view our current Volunteer opportunities by clicking here.

You may view Alzheimer’s Association employment opportunities in other states by clicking here.

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